Refund Policy
A legal disclaimer
Ector Elite Tax, Accounting, & Business Solutions, LLC (“we,” “our,” or “us”) is committed to providing professional tax preparation, accounting, and consulting services. Due to the nature of these services, the following refund policy applies.
Refund Policy - the basics
All payments made for tax preparation services are non-refundable once work has begun. This includes, but is not limited to:
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Federal and state tax return preparation
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Amendments
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Prior-year tax returns
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Tax consultations
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IRS notices and resolution services
Tax preparation involves time, expertise, and professional analysis. Therefore, refunds are not issued based on:
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The amount of a tax refund or balance due
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Client dissatisfaction with the outcome of a return
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Client decisions to not file after preparation has started
Accounting & Consulting Services
Fees paid for accounting, bookkeeping, business consulting, and financial advisory services are non-refundable once services have been rendered or work has commenced.
What to include in the Refund Policy
Client Responsibility
Clients are responsible for:
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Providing accurate and complete information
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Reviewing all documents before submission
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Promptly responding to requests for documentation
We are not responsible for penalties, interest, or outcomes resulting from incomplete, inaccurate, or withheld information provided by the client.
Exceptional Circumstances
In rare cases, refunds may be considered at our sole discretion before any work has started. Any approved refund will be processed to the original payment method and may be subject to administrative fees.
Contact Us
If you have questions regarding this Refund Policy, please contact us at:
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